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Account Project Manager with English Night Shift

Общи преходи: 45.

Добавлено: 16-07-2024

Ще бъдат изтрити: 23-07-2024

Детайли: Account Project Manager with English Night Shift Работа › Мениджъри и експерти 900 лв Today, 1-StopAsia (formerly 1-Stop Translation) has more than six offices worldwide (in the US, China, Thailand, Korea, and Bulgaria, among others) and more than 300 employees, but it still bears the ... гр. Пловдив днес Наблюдавай

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LIVE CHAT SPECIALIST – SPANISH AND ENGLISH – NIGHT SHIFT

Дата: 06.01|21:24

LIVE CHAT SPECIALIST – SPANISH AND ENGLISH – NIGHT SHIFT Работа › Оператори в кол център THE ROLE: THE ROLE: LIVE CHAT SPECIALIST – SPANISH AND ENGLISH – NIGHT SHIFT We are looking for Live chat specialist – Spanish and English to join our busy customer support data-driven team based in Sofia, Bulgaria. It is a Night shift role (4 nights/11 hours, 4 days off). The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.ARE YOU OUR NEXT STAR PLAYER?You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.WHY WE NEED YOUWe are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.SOME OF YOUR RESPONSIBILITIES:You will be liaising directly with our players primarily via live chat and occasionally by email to answer their questions and resolve their queries;You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;Always providing fast, accurate, thorough and friendly responses;You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management;It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services;You will be willing to know the business in depth by being involved in projects and task groups;Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity.WHO WE’RE LOOKING FOR?YOUR EXPERIENCE:While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.YOUR SKILLS:You need to have the ability to demonstrate excellent verbal and written communication skills in Spanish and English;Customer – obsessed;Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;Being Tech-savvy and efficient with different communication and office software tools;YOUR BEHAVIOUR:Highly- motivated with great attention to detail and able to evaluate customer demands.WHAT’S IN IT FOR YOU?Our experience-based salaries are competitive, and we provide advice and dedicated assistance to those moving to Sofia.Your package will include:Health and Dental Insurance for you, your partner and your children (if you all live at the same address)A personal interest allowance to let you learn something new or pursue a hobbyA great yearly bonus based on performanceAdditional skills bonuses (600 BGN) up to 3 times per year;Looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for usPersonal e-learning courses and training supporting the development in your career25 days annual leaveA sports’ card membership valid across the countryIn-house yoga and gymnastic classes, as well as dancesDiscounts as a compliment form us among different servicesFree snacks, fruits and drinks in the officeABOUT THE GROUPPokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.comPlease note we cannot accept general applications; this inbox is just for providing support to those who need it.PLEASE NOTE WE ARE UNABLE TO SUPPORT VISA APPLICATIONS FOR THIS PARTICULAR ROLE.WANT A SEAT AT THE TABLE? APPLY NOW!We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview. Find your passion with PokerStars.

Account Manager with Spanish and English

Дата: 05.02|08:50

Account Manager with Spanish and English Работа › Оператори в кол център 2 500 лв We are currently looking for the best STAR candidate for one of our biggest and fast-developing clients in the online gaming area. Career development, management support, great salaries and top office... гр. София днес Наблюдавай We are currently looking for the best STAR candidate for one of our biggest and fast-developing clients in the online gaming area. Career development, management support, great salaries and top office location are only a small part of the perks this company has to offer for Account Manager with Spanish and English position. You would be doing: • Behavioural and deposit activity analysis of the managed market to identify the high value customers; • Building strong customer relationships by ensuring outstanding user experience and satisfaction through providing first contact resolution and promotional offerings via variety of communication channels; • Active clients up selling to maintain and increase purchase behaviours; • Creating and developing retention and reactivation strategies and implementation through proactive high-volume sales phone calls; • Report in a timely manner to VIP and regular customer escalations. You would have/be: • Fluent Spanish speaker - both written and spoken; • Previous experience in Customer Services or Sales – a must; • Previous experience in the Gaming industry – a must; • Good working knowledge of English- a must; • Additional languages – an advantage; • Flexible working hours – 9AM to 11PM, Monday to Friday. We have to offer you: • A great and competitive salary and monthly bonus scheme; • Supportive management and working environment; • Flexible working hours; • Great extra benefits; • Amazing and modern office in the heart of Sofia; Star Gate Recruitment owns licence No 2649 from 29.10.2018

Gaming VIP Account Manager - German and English

Дата: 24.07|11:15

Gaming VIP Account Manager - German and English Работа › Оператори в кол център Gaming VIP Account Manager- German and EnglishDelasport is an internationally known software company, specializing in the development, support and maintenance of online sports betting turnkey solution... гр. София днес Наблюдавай Gaming VIP Account Manager- German and EnglishDelasport is an internationally known software company, specializing in the development, support and maintenance of online sports betting turnkey solutions. A leader in the production of revolutionary betting platforms, in 2011 the company opened its first branch Bulgaria. 9 years later there are over 120 people engaged in the company’s projects who according to their competencies are situated in Israel, Plovdiv and Sofia- Bulgaria. For our team in Sofia office we are looking for: Gaming VIP Account Manager- German and English YOUR ROLE AND OBJECTIVES: As VIP Account Manager, you will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behavior, you are able to spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time. YOUR RESPONSIBILITIES: Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle. Constantly reactivate players with calls, emails, SMS and chat. Up-sell potential VIP players by keeping track of their behavior and ensure they receive targeted offers. Communicate with other teams to ensure optimization of player management. Create and oversee marketing and player management strategies for VIPs. Collect feedback by talking to VIP players and escalate it to responsible team. Welcome potential VIPs to the website after they made their first deposits. Answer VIP queries and ensure a fast and for the VIPs satisfactory solution. Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers. Contact big winners and big losers on a daily basis. Knowledge sharing with other VIP Account Managers. Becoming an expert in SportCasino Games, being able to talk the player’s language when it comes to SportCasino conversations. YOU ARE THE IDEAL CANDIDATE IF YOU HAVE: -German and English proficiency. -Excellent communicator across all channels with high confidence on the phone. -Passion for SportCasino. -Business- and sales oriented approach. -Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus. Ability to deliver results and outstanding services whilst working to tight timelines. Flexibility to work shifts, including evenings, weekends as well as public holidays. Self-starter with a positive, can-do attitude and good problem solving skills. OUR REWARD TO YOU IS: -Friendly environment with colleagues ready to share their experience. -Challenging and interesting projects. -Workflow helping you to teach new things all the time. -Opportunity to turn your ideas and approach into real implementation. -Full-time employment and labor contract. -Social benefits, regular Happy hours, teambuilding events. -Great location in fancy buildings in Sofia- Vertigo Building, 109 Bulgaria blvd.. If you are interested, please send us CV in German & English. All applications will be treated in the strictest confidentiality and only the approved candidates will be invited for an interview.

Gaming VIP Account Manager- Italian and English

Дата: 24.07|11:15

Gaming VIP Account Manager- Italian and English Работа › Оператори в кол център Gaming VIP Account Manager- Italian and English Delasport is an internationally known software company, specializing in the development, support and maintenance of online sports betting turnkey solutions. A leader in the production of revolutionary betting platforms, in 2011 the company opened its first branch Bulgaria. 9 years later there are over 120 people engaged in the company’s projects who according to their competencies are situated in Israel, Plovdiv and Sofia- Bulgaria. For our team in Plovdiv office we are looking for: Gaming VIP Account Manager- Italian and English YOUR ROLE AND OBJECTIVES: As VIP Account Manager, you will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behavior, you are able to spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time. YOUR RESPONSIBILITIES: Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle. Constantly reactivate players with calls, emails, SMS and chat. Up-sell potential VIP players by keeping track of their behavior and ensure they receive targeted offers. Communicate with other teams to ensure optimization of player management. Create and oversee marketing and player management strategies for VIPs. Collect feedback by talking to VIP players and escalate it to responsible team. Welcome potential VIPs to the website after they made their first deposits. Answer VIP queries and ensure a fast and for the VIPs satisfactory solution. Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers. Contact big winners and big losers on a daily basis. Knowledge sharing with other VIP Account Managers. Becoming an expert in SportCasino Games, being able to talk the player’s language when it comes to SportCasino conversations. YOU ARE THE IDEAL CANDIDATE IF YOU HAVE: -Italian and English proficiency. -Excellent communicator across all channels with high confidence on the phone. -Passion for SportCasino. -Business- and sales oriented approach. -Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus. Ability to deliver results and outstanding services whilst working to tight timelines. Flexibility to work shifts, including evenings, weekends as well as public holidays. Self-starter with a positive, can-do attitude and good problem solving skills. OUR REWARD TO YOU IS: -Friendly environment with colleagues ready to share their experience. -Challenging and interesting projects. -Workflow helping you to teach new things all the time. -Opportunity to turn your ideas and approach into real implementation. -Full-time employment and labor contract. -Social benefits, regular Happy hours, teambuilding events. -Great location in office buildings in Plovdiv- Office Park Plovdiv, 56a Svoboda blvd. If you are interested, please send us CV in Italian & English. All applications will be treated in the strictest confidentiality and only the approved candidates will be invited for an interview.

Gaming VIP Account Manager- Italian and English

Дата: 25.07|19:46

Gaming VIP Account Manager- Italian and English Работа › Оператори в кол център Gaming VIP Account Manager- Italian and English Delasport is an internationally known software company, specializing in the development, support and maintenance of online sports betting turnkey solutions. A leader in the production of revolutionary betting platforms, in 2011 the company opened its first branch Bulgaria. 9 years later there are over 120 people engaged in the company’s projects who according to their competencies are situated in Israel, Plovdiv and Sofia- Bulgaria. For our team in Sofia office we are looking for: Gaming VIP Account Manager- Italian and English YOUR ROLE AND OBJECTIVES: As VIP Account Manager, you will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behavior, you are able to spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time. YOUR RESPONSIBILITIES: Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle. Constantly reactivate players with calls, emails, SMS and chat. Up-sell potential VIP players by keeping track of their behavior and ensure they receive targeted offers. Communicate with other teams to ensure optimization of player management. Create and oversee marketing and player management strategies for VIPs. Collect feedback by talking to VIP players and escalate it to responsible team. Welcome potential VIPs to the website after they made their first deposits. Answer VIP queries and ensure a fast and for the VIPs satisfactory solution. Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers. Contact big winners and big losers on a daily basis. Knowledge sharing with other VIP Account Managers. Becoming an expert in SportCasino Games, being able to talk the player’s language when it comes to SportCasino conversations. YOU ARE THE IDEAL CANDIDATE IF YOU HAVE: -Italian and English proficiency. -Excellent communicator across all channels with high confidence on the phone. -Passion for SportCasino. -Business- and sales oriented approach. -Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus. Ability to deliver results and outstanding services whilst working to tight timelines. Flexibility to work shifts, including evenings, weekends as well as public holidays. Self-starter with a positive, can-do attitude and good problem solving skills. OUR REWARD TO YOU IS: -Friendly environment with colleagues ready to share their experience. -Challenging and interesting projects. -Workflow helping you to teach new things all the time. -Opportunity to turn your ideas and approach into real implementation. -Full-time employment and labor contract. -Social benefits, regular Happy hours, teambuilding events. -Great location in office buildings in Sofia- Vertigo Building, 109 Bulgaria blvd. If you are interested, please send us CV in Italian & English. All applications will be treated in the strictest confidentiality and only the approved candidates will be invited for an interview.

Localisation Project Manager

Дата: 02.08|09:31

Localisation Project Manager Работа › Мениджъри и експерти 1 850 лв About The i-MindWe at The i-Mind Ltd. offer solutions for translation, localization, and internationalization of printed, web and media materials. As a result of the constant increase in customers and... гр. София днес Наблюдавай About The i-MindWe at The i-Mind Ltd. offer solutions for translation, localization, and internationalization of printed, web and media materials. As a result of the constant increase in customers and orders, we are looking for energetic and responsible team members. Currently searching for a talented, highly motivated team player to join our team as a Localisation Project Manager. About this role The purpose of this role is to manage and deliver the company’s projects in the most efficient manner from beginning to end, on time within budget and within scope, working closely with a number of localization engineers, translators, audio teams, LQA, etc. For that, you will communicate the scope of the project with the clients, develop specific project plans and workflows, manage time, budget, resources, and quality control of the projects efficiently. Through effective written and verbal communication to ensure that the project teams are clear to the scope, complexity, and expectations of the clients for all projects. Knowledge, Skills & Experience The main competencies we require for the position of Localisation Project Manager are:Minimum 5+ years working as a PM in an office environment;Fluency in English; second foreign language is an advantage;Experience within the Localization & language industry;Experience working in a client-facing environment;Advanced team and project management skills;Effective verbal/written communications, ability to communicate clearly and concisely on email and on conference calls;Proven ability to articulate complex matters into easy to clarify actions and next steps; Advanced analytical and problem-solving skills, strive to find better solutions for your daily tasks;A can-do attitude and desire to learn and apply new skills;Adapts well to a fast-paced working environment;Experience in e-Learning localization projects is preferred but not essential;Philological education is an advantage; Key responsibilities As a Localisation Project Manager, you will:Communicate with clients, suppliers, and internal team members;Develop an effective working relationship with the client and the internal members to facilitate effective project management and resource coordination;Compile estimates and proposals for approval in relation to project objectives, budgets, and TAT;Develop project workflows and implement best methodology and process by adopting the company’s guidelines;Monitor project workflows to ensure guidelines and deadlines are maintained;Assess project risks and develop strategic planning of activities to minimize potential issues;Perform QA checks before delivery to ensure the deliverables are of the highest standard;Provide regular client feedback on progress and orchestrate remedial action where necessary;Identify project/process improvement opportunities and escalate them to the Senior Manager;Create and update required documentation such as client guidelines, process checklists, meeting minutes, etc.;Accurately file and archive all project related materials;Hosting and leading conference calls with clients and team membersParticipate in our “Smarter Together” culture by:Participating in weekly OPMs, documenting and distributing meeting minutes or actions to the team;Having a CAN-DO attitude and desire to learn about new tendencies and look into possible applications of those;Developing and working on R&D tasks;Evaluating project results and sharing “Lessons learned” or best practices with other team members. Why apply? Competitive salary and social benefits;Work in an international environment;Career opportunities;Training in new tools, technologies, and processes;Learn culture of being “Smarter Together”Work from home Join us! If you feel comfortable with the above-mentioned requirements and want to become part of our team, we would really like to speak with you. So in order to apply for the position of Localisation Project Manager, please send us your CV in English at vendors@theimind.comAll documents will be treated with strict confidentiality.Only short-listed candidates will be contacted.

Technical Project Manager

Дата: 30.03|11:09

Technical Project Manager Работа в Чужбина › Други страни About us:AtScale is the industry leader in data federation and cloud transformation,enabling enterprises to create a single view of their data, no matter where it isstored – data warehouses, data lake... Извън страната днес Наблюдавай About us: AtScale is the industry leader in data federation and cloud transformation, enabling enterprises to create a single view of their data, no matter where it is stored – data warehouses, data lakes, data marts or emerging cloud data platforms. The ideal candidate will have 3+ years of project management experience in an agile software development environment. Exposure to working with big data, enterprise software and software as a service is ideal. Responsibilities: • Act as scrum master and schedule and conduct agile ceremonies; • Collaborate with product managers and technical leads to define high-level projects and then work with technical teams to decompose them into actionable tasks; • Coordinate with product managers for prioritization and scheduling of tasks; • Coordinate with technical teams to estimate work and identify dependencies; • Communicate dependences and blockers across teams and work to resolve them; • Manage work streams, track work, and communicate progress to stakeholders; • Help define metrics, reports, and dashboards for measuring our productivity; • Help define processes and work with teams through retros to propose improvements to existing processes; • Help coordinate program management for short term but complex projects; • Identify risks to projects and manage them including escalating as necessary. Skills and Experience: • 3+ years project management experience with foundation in agile methodologies; • Expertise with Jira and Confluence; • Excellent project planning and organization skills; • Excellent written and verbal English language skills. What we offer: • 25 days paid vacation; • Multisport card; • Additional health insurance; • Work in high-tech fast-growing company; • Opportunity for development and growth; • Amazing team of professionals.

Project Manager (f/m/d) in the field of Packaging and Communication Materials

Дата: 08.12|16:25

Project Manager (f/m/d) in the field of Packaging and Communication Materials Работа › Мениджъри и експерти With our head office in Cologne and offices in Milan, Paris and New York, subsidiaries in Hong Kong and Shenzhen and our own production in Saigon, our cross-industry business covers small businesses a... гр. София днес Наблюдавай With our head office in Cologne and offices in Milan, Paris and New York, subsidiaries in Hong Kong and Shenzhen and our own production in Saigon, our cross-industry business covers small businesses and large corporations likewise. Currently we are setting up our Bulgarian office and production starting 2022. Our portfolio comprises all means of communication such as carrying bags, large picture prints, interior store decorations and marketing materials.As an owner-managed company, coepto attaches great importance to teamwork and quick ownership of responsibility. Mutual trust and a spirit of partnership are principles by which we express our appreciation, and which are the basis for development perspectives.We are looking for qualified colleagues with a hands-on mentality who are willing to assume responsibility and who like to be part of a young, open-minded team. Tasks:Project related client and supplier communicationCost calculation, quoting and invoicingProject related analysis & research of supplier marketsWorldwide acquisition of marketing products in the fields of packaging, print articles, visual merchandising and marketing productsComprehensive controlling of production and logisticsCreation of project timelines, project planning & -controllingDetailed project documentation Profile:Hold a Bachelor of Arts degree in economics or communication scienceHave a strong sense of responsibility, reliability & numeric skillsPossess quick understanding and good communication skillsAre able to work under pressure, independently and are open for new challengesHave already gained initial experience in the handling of projects in at least one of the above-mentioned areasYou possess fundamental MS Office skillsYou have negotiating abilities in German and English, another foreign language is a plus Benefits:Appealing salaryFlexible working hours, HomeofficeRegular employee events, pleasant working atmosphere, appreciative coworking, team spirit, open feedback cultureFlat hierarchiesEmployee discountsPlease send your application in English or German, including all relevant credentials, your earliest starting date and your expected salary by email.