Дата: 12.11|10:17

Technical Support Consultant with Dutch and English for McAfee Работа › Администрация и офис сътрудници Interested in new technology and excited about improving your technical skills?Keen about practicing your language skills to grow in a competitive area?Ready to take your career to the next level?If y... гр. София днес Наблюдавай Interested in new technology and excited about improving your technical skills? Keen about practicing your language skills to grow in a competitive area? Ready to take your career to the next level? If you answered yes to these questions, we would love to meet you! Be part of our team of dedicated professionals and stand a chance to provide both customer and technical support for home and home-office users via phone, chat, and remote sessions. Our ideal candidates have: Good communication skills in Dutch and English Basic technical knowledge and the ability to multitask The ability to present complex information in a simple and understandable way Excellent customer service skills In this role, you will enjoy: An excellent remuneration package with benefits such as food vouchers, compliment cards, free coffee, multisport card, relocation package, buddy program, additional health & life insurance, and much more Regular working hours (Monday-Friday) Career development opportunities Teambuilding activities A great office location at Serdika Offices An ecofriendly environment (Free parking spaces for bikes) Free scheduled transportation to Serdika offices from Orlov Most It’s not just a job, it’s your career.

Дата: 01.12|10:56

Social Media Analyst with Dutch, French or Finnish and fluent English Работа › Мениджъри и експерти 2 750 лв Social MedNordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all No... гр. София днес Наблюдавай Social Med Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria. Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do. Contact us any time and you will receive a prompt reply with already proposed solutions for what we can do for you! We have a brand new, fascinating role for you at one our major partner companies! Responsibilities: Assist our community and help resolve inquiries empathetically, accurately and on time Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Become and remain knowledgeable about client’s products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Display a strong commitment to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Qualifications: Fluent reading and writing skills in French or Finnish (min. C1) Good written and verbal communication skills in English (min. C1) Awareness for political and social situation in France or Finland Knowledge of modern culture, interest in current events, pop culture and history of France or Finland Reasoning and Analytical Capabilities Open for shift working system – morning, evening and night shifts We offer: · A stable job and career development opportunities · Attractive salary · Special Discounts & Offers (Food vouchers, Multisport cards, etc.) · Additional health insurance · Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office) · Positive international working environment (Relax zones, PlayStation and billiard corners) · Continuous support and learning · Employee referral bonuses Nordic Recruitment & Consultings recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.

Дата: 19.02|12:44

Customer Care Agent with French, German, Dutch, Italian, Romanian & English Работа › Оператори в кол център 2 100 лв Astrea Recruitment is a company in the Human Resources field. Our goal is to find the most appropriate individuals for our business partners.Our client is one of the world BPO leaders. With contact ce... гр. София днес Наблюдавай Astrea Recruitment is a company in the Human Resources field. Our goal is to find the most appropriate individuals for our business partners. Our client is one of the world BPO leaders. With contact centers in more than 20 countries and over 60,000 employees all over the globe, the company brings nearly a centurys worth of expertise delivering exemplary customer care solutions. Having overachieved project goals and due to extensive workflow, our client is currently expanding a project. They need advanced speakers in French, German, Dutch, Italian, Romanian & English . Requirements: - Proficiency in French, German, Dutch, Italian, Romanian & English; - Outstanding communicative skills; - Focused on clients’ needs and requests; - Team spirit. Key responsibilities: - Providing highest level of customer support via phone, chat and e-mail; - Handling and troubleshooting user support related questions; - Providing full customer care and making sure no client’s question is left without an appropriate answer. Our client offers: - Excellent salary; - Permanent job with a Labor contract; - Full-time assignment; - Attractive social benefits; - Advanced training programs; - Professional growth; - International working environment. Only the shortlisted candidates will be contacted in a timely manner. All the information is protected by the Commision for the Protection of Personal Data (Astrea Recruitment. - reg No 1809)

Дата: 21.05|14:12

.NET DEVELOPER WITH ITALIAN LANGUAGE Работа › IT специалисти и програмисти 4 750 лв About us:Bulwork is the first IT & BPO recruitment agency in Bulgaria with more than 20 years of stable presence in the market. The company has established a reputation for delivering high-quality ser... гр. София днес Наблюдавай About us:Bulwork is the first IT & BPO recruitment agency in Bulgaria with more than 20 years of stable presence in the market. The company has established a reputation for delivering high-quality services both to clients and candidates. We respect the wishes of the candidates and strive to provide the best service by finding the most suitable and challenging job for them.About our client:Our client is a leader in the field of integrated logistics in Europe. With 100 years of presence, the company built a reputation as a serious and responsible organization. Aside from managing the various core activities of their clients businesses, the company offers consultation for start-ups and e-commerce. They have plenty of internal projects using cutting-edge technologies giving the opportunity to work on different innovative applications! Together with them, we are looking to hire a:.NET DEVELOPER WITH ITALIAN LANGUAGEEducation: - 3+ years of professional experience in software development; - Experience in C# or ASP.NET; - Experience in SQL, T-SQL, HTML5, CSS; - Very good command of the English language; - Good command of the Italian language.Offer: - Excellent salary; - Christmas bonus; - Multisport Card; - Dedicated certifications and training; - Last but not least, the opportunity to work on innovative and scalable projects.If this sounds like a promising career opportunity for you, do not hesitate and send us your CV or Linkedin profile!Confidentiality of all applications is assured. Only short-listed candidates will be contacted. The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE. Bulwork Company LTD - IT Recruitment Agency (license No 2107 from 01.09.2016 from MLSP).

Дата: 09.11|17:42

Back Office Support - Institutional Clients | Online Interviewing Process Работа › Оператори в кол център We are seeking career minded and independent individuals for an entry level full-time position in our Institutional Operations department. The Associate will be part of a global team providing operati... гр. София днес Наблюдавай We are seeking career minded and independent individuals for an entry level full-time position in our Institutional Operations department. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of Retail and Institutional clients. Key Duties & Responsibilities:Onboarding and maintaining client accountsPerforming daily operational transactions (deposits/withdrawals/trade reconciliations, etc)Customer service and routine correspondence with clients (emails, phone, chat, etc)Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clientsLiaise with Institutional Sales Associates located within our London, Paris, Berlin, HK and New York offices on a daily basisLiaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional OperationsCompile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etcAssist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirementRequirementsFluency in English (both verbal and written)Strong Excel skills with ability to handle data analysisDetail-oriented with a high level of organizational skillsSelf-starter and able to work with minimal supervisionHave excellent written and verbal communication skillsHave superior customer service skillsBe able to determine priorities and follow up in a timely fashionBe able to work collaboratively and constructively in a team environmentGlobal coverage and flexibility requiredHours: 40 hours/week - Monday to Friday. Shifts based on weekly rotation - 9am-6pm, 4pm-12am. If you are interested in this position, please send us your CV in English. Only short-listed candidates will be contacted for an interview.

Дата: 08.12|10:51

Back Office Support - Institutional Clients |Online Interviewing Process Работа › Администрация и офис сътрудници We are seeking career minded and independent individuals for an entry level full-time position in our Institutional Operations department. The Associate will be part of a global team providing operati... гр. София днес Наблюдавай We are seeking career minded and independent individuals for an entry level full-time position in our Institutional Operations department. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of Retail and Institutional clients. Key Duties & Responsibilities:Onboarding and maintaining client accountsPerforming daily operational transactions (deposits/withdrawals/trade reconciliations, etc)Customer service and routine correspondence with clients (emails, phone, chat, etc)Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clientsLiaise with Institutional Sales Associates located within our London, Paris, Berlin, HK and New York offices on a daily basisLiaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional OperationsCompile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etcAssist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirementRequirementsFluency in English (both verbal and written)Strong Excel skills with ability to handle data analysisDetail-oriented with a high level of organizational skillsSelf-starter and able to work with minimal supervisionHave excellent written and verbal communication skillsHave superior customer service skillsBe able to determine priorities and follow up in a timely fashionBe able to work collaboratively and constructively in a team environmentGlobal coverage and flexibility requiredHours: 40 hours/week - Monday to Friday. Shifts based on weekly rotation - 9am-6pm, 4pm-12am.

Дата: 09.06|11:28

OPERATIONS MANAGER Работа › Мениджъри и експерти AN ALL New Tech LTD is the Bulgaria office division for the multiple regulated investments firm AN Allnew Investments LTD leading broker of online foreign exchange (forex) trading, CFD tra... гр. София днес Наблюдавай AN ALL New Tech LTD is the Bulgaria office division for the multiple regulated investments firm AN Allnew Investments LTD leading broker of online foreign exchange (forex) trading, CFD trading, and financial investments. Our Goal is to serve global traders with access to the worlds largest and most liquid market. By offering the most advanced trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market. We are looking for a individual with previous experience as Operations Manager!! Candidates with background experience of more than 5 years as well as experience in forex would be considered with higher priority! Job Description: In this position, you will oversee the foreign exchange broker strategic operations and client services, along with managing the day-to-day operations for products of the whole group. The Operations Manager is expected to: • Responsible for sound internal controls and risk-assessment of operational policy and procedures for the whole group. • Develop and oversee the strategic plan, maintain adequate operational procedures and systems, ensure compliance with regulatory requirements as well as established broker procedures. • Act as point person for any system implementations or enhancements. • Work closely with the management board and sales team; align sales needs and operational goals and develop operating infrastructure and models for foreign exchange broker operations. • Support new products including implantation, testing, and product workflow. Responsible for new product development and coordination with cash management in the review, testing and roll out of additional products. • Act as primary liaison with all regulatory agencies and internal/external audit. • Manage department staff, including employee relations, performance, attendance, recruitment and training. Responsible for employee development and retention. • Prepare reports and presentations for management committee. Requirements: • Minimum 5 years of direct foreign currency operations experience required. • Deep exposure/experience with Foreign Exchange products strongly preferred. • Bachelor s degree in Business or equivalent experience required. • Prior management experience required. • Strong communication and presentations skills. • Proficiency in all Microsoft products. What we offer: • Attractive base salary. • Full time position – 5 days a week. • Social benefits – Multisport card. • Birthday Gifts. • Paid Vacations, Holidays & Team buildings. • Special educational program for the first month. • Weekly sport day (Football) + catering in the office. • Abroad training for personal development with mutual benefits. • Opportunities for growth to a higher position in the Company. • Variety of different food and drinks in the office. If you are energetic, passionate, team player, hungry for success and you qualify, to the upper requirements, we will be waiting for your CV - in English only!!!

Дата: 24.08|13:13

Operations Insights Analyst Работа › Оператори в кол център THE ROLE: OPERATIONS INSIGHTS ANALYSTWe are looking for an THE ROLE: OPERATIONS INSIGHTS ANALYSTWe are looking for an Operations Insights Analyst to join our Operations Planning and Analysis team in Sofia, Bulgaria.Are you our next star player?The team provides various services to its customers – from Customer Support through our various contact channels, to protecting accounts from Fraud and Risk. It resolves the scope and level of such services annually, but continually supervises its performance, including gathering feedback from customers.WHY WE NEED YOUThe Operations Insights Analyst ensures that the Group’s Operations division is exceeding customer expectations by understanding the impact and causes of issues associated with Customer Experience. The role delivers insights linked to Contact Drivers, Customer Happiness, and Voice of the Customer. In addition, it provides insights and recommendations of what actions need to be taken in order to improve Customer Experience.WHO WE’RE LOOKING FORYou will act as contact point regarding Customer Experience related queriesYou will prepare fortnightly, monthly, quarterly and yearly insight reports to highlight performance across our verticalsYou will be able to highlight key trends from the Customer Experience survey and see opportunities for improvementDevelop contact avoidance ideas and insights based on contact types, and collaborate closely with the content team to ensure evident gaps in content are closedUtilise customer segmentation to understand/prioritise/act on customer dissatisfaction or other key customer experience metricsDeliver customer insights to internal departments in order to improve player experience and reduce customer contacts, ensuring communication channels remain open between Operations and other business unitsProactive identification of solutions in relation to areas that cause dissatisfaction and frustration to customersConduct improvement projects and root cause analysis in conjunction with key partnersProactive in identifying and challenging any negative effects on the Customer Experience following new launches or changes in the groupMap out customer journey’s and provide insights with regards to improving customer experience, fostering voice of the customer through each stepDeliver regular insight sessions with partners to help understand Operational challenges and drive idea generation regarding customer pain pointsEnsure that valuable customer verbatim is shared across the Group to help share success and act as positive reinforcementYOUR EXPERIENCE:Experience working with Customer VoiceSupervise record of sourcing and analysing multiple sources of data to provide clear reporting of issues and how they affect customersSpecialist analytical, statistical and problem-solving skillsExperienced in visualising dataYOUR SKILLS:Outstanding use of English, with ability to write clear and concise business reportsExcellent communication and presentation skillsStrong interpersonal and project management skillsOutstanding level of proficiency with Excel or other data analysis toolsWhat’s in it for you?We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.Your package will include: • Health and dental insurance for you, your partner and your children (if you all live at the same address); • 250 BGN Personal interest allowance to let you learn something new or pursue a hobby; • 1000 BGN as congratulations if you have a baby whilst you work for us; • In-house training and development to develop your skills, progressing your career; • Contribution towards your transportation and lunch expenses; • Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market; • Sports program and social events; including our sensational summer and Christmas parties • Free fresh fruit, snacks and drinks in the office; • Relaxation areas around the office, including a PlayStation and Pool table;WHAT HAPPENS NEXT?If you’re what we’re looking for, next up would be an online test. And if that goes well, we’ll meet you for a Zoom interview.What happens next?We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written assessments, followed by Zoom interview.THE GROUPPokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.