Дата: 12.01|13:15

Chat & Email Support - German - Day Shifts Работа › Оператори в кол център The role: Chat & Email Support PokerStars - German – Day ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a day shift role, s... гр. София днес Наблюдавай The role: Chat & Email Support PokerStars - German – Day Shifts We are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a day shift role, starting between 8 am and 3 pm and finishing between 5 pm and midnight Monday – Sunday. The team is involved in variety of different tasks, ensuring the players’ experience is a positive one. Are you our next star player? You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience. Why we need you? We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world. Some of your responsibilities: • You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries; • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements; • Always providing fast, accurate, thorough and friendly responses; • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; • You will be willing to know the business in depth by being involved in projects and task groups;Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity. Who we’re looking for Your experience: While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage. Your skills: • You need to have the ability to demonstrate excellent verbal and written communication skills in German and English; • Customer - obsessed; • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;Being Tech-savvy and efficient with different communication and office software tools; Your behaviour: Highly- motivated with great attention to detail and able to evaluate customer demands. What’s in it for you? We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.Your package will include: Discretionary annual performance bonus of up to 25% of your annual gross salary;Additional skills bonuses (600 BGN) up to 3 times per year;Health and dental insurance for you, your partner and your children (if you all live at the same address);250 BGN Personal interest allowance to let you learn something new or pursue a hobby;490 BGN for Home Office furniture;1000 BGN as congratulations if you have a baby whilst you work for us;In-house training and development to develop your skills, progressing your career;Contribution towards your transportation and lunch expenses;Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market;Sports program and social events; including our sensational summer and Christmas partiesFree fresh fruit, snacks and drinks in the office;Relaxation areas around the office, including a PlayStation and Pool table; What happens next? If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview. Please note we are unable to support visa applications for this particular role. The Group PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

Дата: 29.10|16:12

Chat & Email Support PokerStars - French - Day Shifts Работа › Оператори в кол център The role: The role: Chat & Email Support PokerStars - French - Day Shifts We are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a day shift role, starting between 8 am and 3 pm and finishing between 5 pm and midnight Monday – Sunday. The team is involved in variety of different tasks, ensuring the players’ experience is a positive one. Are you our next star player? You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience. Why we need you? We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world. Some of your responsibilities: • You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries; • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements; • Always providing fast, accurate, thorough and friendly responses; • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; • You will be willing to know the business in depth by being involved in projects and task groups; • Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity. Who we’re looking for Your experience: While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage. Your skills: • You need to have the ability to demonstrate excellent verbal and written communication skills in French and English; • Customer - obsessed; • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions; •Being Tech-savvy and efficient with different communication and office software tools; Your behaviour: Highly- motivated with great attention to detail and able to evaluate customer demands. What’s in it for you? We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria. Your package will include: • Discretionary annual performance bonus of up to 25% of your annual gross salary; • Additional skills bonuses (600 BGN) up to 3 times per year; • Health and dental insurance for you, your partner and your children (if you all live at the same address); • 250 BGN Personal interest allowance to let you learn something new or pursue a hobby; • 490 BGN for Home Office furniture; • 1000 BGN as congratulations if you have a baby whilst you work for us; • In-house training and development to develop your skills, progressing your career; • Contribution towards your transportation and lunch expenses; • Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market; • Sports program and social events; including our sensational summer and Christmas parties • Free fresh fruit, snacks and drinks in the office; • Relaxation areas around the office, including a PlayStation and Pool table; What happens next? If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview. Please note we are unable to support visa applications for this particular role. The Group PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

Дата: 11.03|05:32

Chat & Email Support - French - Night Shifts Работа › Оператори в кол център The role: Chat & Email Support PokerStars – French and English- Night ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a Nigh... гр. София вчера Наблюдавай The role: Chat & Email Support PokerStars – French and English- Night Shifts We are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a Night shift role, 4 nights in4 days off (11 hours). The team is involved in variety of different tasks, ensuring the players’ experience is a positive one. Are you our next star player? You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience. Why we need you? We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world. Some of your responsibilities: • You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries; • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements; • Always providing fast, accurate, thorough and friendly responses; • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; • You will be willing to know the business in depth by being involved in projects and task groups; • Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity. Who we’re looking for Your experience: While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage. Your skills: • You need to have the ability to demonstrate excellent verbal and written communication skills in French and English; • Customer – obsessed; • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions; •Being Tech-savvy and efficient with different communication and office software tools; Your behaviour: Highly- motivated with great attention to detail and able to evaluate customer demands. What’s in it for you? We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria. Your package will include: • Discretionary annual performance bonus of up to 25% of your annual gross salary; • Additional skills bonuses (600 BGN) up to 3 times per year; • Health and dental insurance for you, your partner and your children (if you all live at the same address); • 250 BGN Personal interest allowance to let you learn something new or pursue a hobby; • 490 BGN for Home Office furniture; • 1000 BGN as congratulations if you have a baby whilst you work for us; • In-house training and development to develop your skills, progressing your career; • Contribution towards your transportation and lunch expenses; • Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market; • Sports program and social events; including our sensational summer and Christmas parties • Free fresh fruit, snacks and drinks in the office; • Relaxation areas around the office, including a PlayStation and Pool table; What happens next? If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview. Please note we are unable to support visa applications for this particular role.

Дата: 30.11|22:30

Chat & Email Support - French - Night Shifts  Работа › Оператори в кол център The role: Chat & Email Support PokerStars - French and English- Night ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a Nigh... гр. София днес Наблюдавай The role: Chat & Email Support PokerStars - French and English- Night Shifts We are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a Night shift role, 4 nights in4 days off (11 hours). The team is involved in variety of different tasks, ensuring the players’ experience is a positive one. Are you our next star player? You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience. Why we need you? We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world. Some of your responsibilities: • You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries; • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements; • Always providing fast, accurate, thorough and friendly responses; • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; • You will be willing to know the business in depth by being involved in projects and task groups; • Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity. Who we’re looking for Your experience: While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage. Your skills: • You need to have the ability to demonstrate excellent verbal and written communication skills in French and English; • Customer - obsessed; • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions; •Being Tech-savvy and efficient with different communication and office software tools; Your behaviour: Highly- motivated with great attention to detail and able to evaluate customer demands. What’s in it for you? We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria. Your package will include: • Discretionary annual performance bonus of up to 25% of your annual gross salary; • Additional skills bonuses (600 BGN) up to 3 times per year; • Health and dental insurance for you, your partner and your children (if you all live at the same address); • 250 BGN Personal interest allowance to let you learn something new or pursue a hobby; • 490 BGN for Home Office furniture; • 1000 BGN as congratulations if you have a baby whilst you work for us; • In-house training and development to develop your skills, progressing your career; • Contribution towards your transportation and lunch expenses; • Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market; • Sports program and social events; including our sensational summer and Christmas parties • Free fresh fruit, snacks and drinks in the office; • Relaxation areas around the office, including a PlayStation and Pool table; What happens next? If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview. Please note we are unable to support visa applications for this particular role. The Group PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

Дата: 06.01|21:24

LIVE CHAT SPECIALIST – SPANISH AND ENGLISH – NIGHT SHIFT Работа › Оператори в кол център THE ROLE: THE ROLE: LIVE CHAT SPECIALIST – SPANISH AND ENGLISH – NIGHT SHIFT We are looking for Live chat specialist – Spanish and English to join our busy customer support data-driven team based in Sofia, Bulgaria. It is a Night shift role (4 nights/11 hours, 4 days off). The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.ARE YOU OUR NEXT STAR PLAYER?You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.WHY WE NEED YOUWe are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.SOME OF YOUR RESPONSIBILITIES:You will be liaising directly with our players primarily via live chat and occasionally by email to answer their questions and resolve their queries;You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;Always providing fast, accurate, thorough and friendly responses;You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management;It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services;You will be willing to know the business in depth by being involved in projects and task groups;Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity.WHO WE’RE LOOKING FOR?YOUR EXPERIENCE:While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.YOUR SKILLS:You need to have the ability to demonstrate excellent verbal and written communication skills in Spanish and English;Customer – obsessed;Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;Being Tech-savvy and efficient with different communication and office software tools;YOUR BEHAVIOUR:Highly- motivated with great attention to detail and able to evaluate customer demands.WHAT’S IN IT FOR YOU?Our experience-based salaries are competitive, and we provide advice and dedicated assistance to those moving to Sofia.Your package will include:Health and Dental Insurance for you, your partner and your children (if you all live at the same address)A personal interest allowance to let you learn something new or pursue a hobbyA great yearly bonus based on performanceAdditional skills bonuses (600 BGN) up to 3 times per year;Looking to extend your family? You will receive a cash gift of 1,000 BGN for your new addition whilst working for usPersonal e-learning courses and training supporting the development in your career25 days annual leaveA sports’ card membership valid across the countryIn-house yoga and gymnastic classes, as well as dancesDiscounts as a compliment form us among different servicesFree snacks, fruits and drinks in the officeABOUT THE GROUPPokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.comPlease note we cannot accept general applications; this inbox is just for providing support to those who need it.PLEASE NOTE WE ARE UNABLE TO SUPPORT VISA APPLICATIONS FOR THIS PARTICULAR ROLE.WANT A SEAT AT THE TABLE? APPLY NOW!We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview. Find your passion with PokerStars.

Дата: 15.04|16:08

Chat & Email Support PokerStars - German - Day Shifts Работа › Оператори в кол център The role: Chat & Email Support PokerStars – German – Day ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a day shift role, s... гр. София днес Наблюдавай The role: Chat & Email Support PokerStars – German – Day ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a day shift role, starting between 8 am and 3 pm and finishing between 5 pm and midnight Monday – Sunday. The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.Are you our next star player?You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.Why we need you?We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.Some of your responsibilities: • You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries; • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements; • Always providing fast, accurate, thorough and friendly responses; • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; • You will be willing to know the business in depth by being involved in projects and task groups;Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity.Who we’re looking forYour experience:While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.Your skills:• You need to have the ability to demonstrate excellent verbal and written communication skills in German and English; • Customer – obsessed; • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;Being Tech-savvy and efficient with different communication and office software tools;Your behaviour:Highly- motivated with great attention to detail and able to evaluate customer demands.What’s in it for you?We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.Your package will include: Discretionary annual performance bonus of up to 25% of your annual gross salary;Additional skills bonuses (600 BGN) up to 3 times per year;Health and dental insurance for you, your partner and your children (if you all live at the same address);250 BGN Personal interest allowance to let you learn something new or pursue a hobby;490 BGN for Home Office furniture;1000 BGN as congratulations if you have a baby whilst you work for us;In-house training and development to develop your skills, progressing your career;Contribution towards your transportation and lunch expenses;Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market;Sports program and social events; including our sensational summer and Christmas partiesFree fresh fruit, snacks and drinks in the office;Relaxation areas around the office, including a PlayStation and Pool table; What happens next? If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview.Please note we are unable to support visa applications for this particular role.The GroupPokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.com Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

Дата: 01.02|02:03

Chat & Email Support – French – Fixed Late Shifts Работа › Оператори в кол център The role: Chat & Email Support PokerStars – French – Fixed Late ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a fixed late... гр. София 28 януари Наблюдавай The role: Chat & Email Support PokerStars – French – Fixed Late ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a fixed late shift role, 16:00 – 01:00 on rotation. The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.Are you our next star player?You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.Why we need you?We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.Some of your responsibilities:• You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries; • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements; • Always providing fast, accurate, thorough and friendly responses; • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; • You will be willing to know the business in depth by being involved in projects and task groups; • Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity.Who we’re looking forYour experience:While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.Your skills:• You need to have the ability to demonstrate excellent verbal and written communication skills in French and English; • Customer – obsessed; • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions; •Being Tech-savvy and efficient with different communication and office software tools;Your behaviour:Highly- motivated with great attention to detail and able to evaluate customer demands.What’s in it for you?We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.Your package will include:• Discretionary annual performance bonus of up to 25% of your annual gross salary; • Additional skills bonuses (600 BGN) up to 3 times per year; • Health and dental insurance for you, your partner and your children (if you all live at the same address); • 250 BGN Personal interest allowance to let you learn something new or pursue a hobby; • 490 BGN for Home Office furniture; • 1000 BGN as congratulations if you have a baby whilst you work for us; • In-house training and development to develop your skills, progressing your career; • Contribution towards your transportation and lunch expenses; • Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market; • Sports program and social events; including our sensational summer and Christmas parties • Free fresh fruit, snacks and drinks in the office; • Relaxation areas around the office, including a PlayStation and Pool table;What happens next?If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview.Please note we are unable to support visa applications for this particular role.

Дата: 14.05|23:02

Chat & Email Support PokerStars - German - Night Shifts Работа › Оператори в кол център The role: Chat & Email Support PokerStars – German – Night ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a Night shift rol... гр. София днес Наблюдавай The role: Chat & Email Support PokerStars – German – Night ShiftsWe are looking for Chat & Email Support Specialists to join our busy data-driven team based in Sofia, Bulgaria. It is a Night shift role, 4 nights in4 days off (11 hours). The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.Are you our next star player?You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.Why we need you?We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.Some of your responsibilities:• You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries; • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements; • Always providing fast, accurate, thorough and friendly responses; • You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; • You will be willing to know the business in depth by being involved in projects and task groups; • Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity.Who we’re looking forYour experience:While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.Your skills:• You need to have the ability to demonstrate excellent verbal and written communication skills in German and English; • Customer – obsessed; • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions; •Being Tech-savvy and efficient with different communication and office software tools;Your behaviour:Highly- motivated with great attention to detail and able to evaluate customer demands.What’s in it for you?We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Bulgaria.Your package will include:• Discretionary annual performance bonus of up to 25% of your annual gross salary; • Additional skills bonuses (600 BGN) up to 3 times per year; • Health and dental insurance for you, your partner and your children (if you all live at the same address); • 250 BGN Personal interest allowance to let you learn something new or pursue a hobby; • 490 BGN for Home Office furniture; • 1000 BGN as congratulations if you have a baby whilst you work for us; • In-house training and development to develop your skills, progressing your career; • Contribution towards your transportation and lunch expenses; • Every year, the Group provides the opportunity to participate in a very generous 3-year savings plan, with the possibility of buying stock at a discounted price and benefiting from the company’s good performance on the market; • Sports program and social events; including our sensational summer and Christmas parties • Free fresh fruit, snacks and drinks in the office; • Relaxation areas around the office, including a PlayStation and Pool table;What happens next?If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoomface-to-face interview.Please note we are unable to support visa applications for this particular role.The GroupPokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@starsgroup.com Please note we cannot accept general applications; this inbox is just for providing support to those who need it.